Post-Incident Analysis

From Incident History to Predictive Operational Intelligence

Most operations teams spend significant time exporting incident data, building spreadsheets, creating pivot tables, and manually searching for patterns across thousands of events.

KAATHAM Problem Intelligence eliminates this effort by automatically transforming historical incidents into actionable operational insights.

By continuously analysing closed incidents, alarms, root causes, infrastructure components, and operational trends, KAATHAM identifies recurring problems, infrastructure hotspots, and systemic risks before they evolve into major issues.

How It Works

Historical incidents are automatically analysed and grouped based on infrastructure elements, operational domains, services, and network devices. KAATHAM identifies recurring patterns, correlates operational events, and generates a structured operational issue matrix that highlights:

  • Frequently affected routers and infrastructure components
  • Recurring operational issues and failure trends
  • Service-impacting infrastructure weaknesses
  • Change-related incidents and associated risks
  • High-impact operational hotspots
  • Long-term reliability concerns

Actionable Management Insights

KAATHAM goes beyond reporting by delivering operational intelligence that supports better decision-making. Operations leaders gain immediate visibility into:

  • Which infrastructure components generate the most incidents
  • Which problems recur most frequently
  • Which areas require immediate operational attention
  • Which risks are increasing over time
  • Where preventive investments will have the greatest impact
  • Which recurring issues affect service quality and customer experience

Key Benefits

Automated incident trend analysis
Recurring issue identification
Infrastructure hotspot detection
Operational risk visibility
Management-level insights
Built-in recommendation engine
Improved decision-making
Reduced manual reporting effort

Why KAATHAM Problem Intelligence

Traditional operations teams spend significant time collecting data and building reports. KAATHAM automatically transforms operational history into actionable intelligence.

No spreadsheets. No manual data analysis. No guesswork.

Just clear insights, actionable recommendations, and a smarter approach to improving reliability, reducing MTTR, and driving operational efficiency.