KAATHAM DIGITAL™
Digital experience intelligence for enterprises across multiple sites and countries
When a video call freezes, an application slows down or connectivity drops, KAATHAM Digital™ helps IT teams understand where the problem is likely to originate.
It brings together evidence from users’ digital experience and the infrastructure behind it, including endpoints, Wi-Fi, LAN, SD-WAN, internet providers and SaaS applications.
See which users, services and locations are affected, investigate the probable cause and decide where to act next with evidence to support each decision.
Across a distributed enterprise, a single service disruption may involve the user’s device, local Wi-Fi, network infrastructure, an internet provider, cloud connectivity or the application itself. Each domain may be monitored independently, but no individual dashboard provides the complete operational context. The result is fragmented evidence, repeated alerts, multiple teams investigating the same incident and too much time spent determining where the problem originates and who should act.
How KAATHAM Digital Works
KAATHAM Digital correlates digital experience and infrastructure evidence across technologies, services and geographical locations. It transforms separate operational signals into the context teams need to investigate, prioritise and respond.
Capture experience and performance signals across users, endpoints, sites and digital services.
Bring together evidence from Wi-Fi, LAN, SD-WAN, internet providers, cloud environments and SaaS applications.
Group related symptoms across technologies, services and geographical locations.
Determine the probable fault domain and reveal the dependencies associated with the disruption.
Show affected users and sites, supporting evidence, operational ownership and the recommended next action.
Help authorised teams act faster while maintaining human oversight and operational control.
Connect relevant evidence across domains instead of asking multiple teams to investigate the same disruption independently.
Identify the probable fault domain and direct the incident to the internal team or external provider best positioned to act.
Understand the extent of a disruption across users, locations, regions and business services.
Give operational teams the context and evidence required to approve and execute the appropriate response.
KAATHAM Digital is vendor-neutral and designed to complement, not replace, existing monitoring, service management and operational platforms.
Its modular approach allows enterprises to connect the evidence sources relevant to their environment and extend coverage progressively.
What your IT teams get
Your existing tools, kept as they are
Before and after KAATHAM Digital
Without a connecting layer, every tool reports its own piece of the incident and teams piece the story together by hand. With KAATHAM Digital, the same signals arrive already correlated, with the probable cause, the impact and the owner identified.
Discover how KAATHAM Digital can connect digital experience and operational evidence across your enterprise locations, technologies and service providers.
Designed for multi-site, multi-vendor and geographically distributed enterprise environments.
